Call Center Perspectives

Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.

Sunday, September 2, 2012

Andy Aitch (50ishMen) is now following me on Twitter! TY

http://twitter.com/colinsataylor
Posted by Colin Taylor at 8:11 AM No comments:
Labels: #custserv, call center

At Your Service - #custserv #cctr is out! http://t.co/k6FHTmJL

http://twitter.com/colinsataylor
Posted by Colin Taylor at 7:41 AM No comments:
Labels: #custserv, call center

Saturday, September 1, 2012

PossibleNOW (possiblenow) is now following me on Twitter! TY

http://twitter.com/colinsataylor
Posted by Colin Taylor at 3:29 PM No comments:
Labels: #custserv, call center

Greg Sherry (GregSherry) is now following me on Twitter! TY

http://twitter.com/colinsataylor
Posted by Colin Taylor at 12:49 PM No comments:
Labels: #custserv, call center

ndwaa42 (ndwaa42) is now following me on Twitter! TY

http://twitter.com/colinsataylor
Posted by Colin Taylor at 8:50 AM No comments:
Labels: #custserv, call center

BookEasyTrip (bookeasytrip) is now following me on Twitter! TY

http://twitter.com/colinsataylor
Posted by Colin Taylor at 8:04 AM No comments:
Labels: #custserv, call center

At Your Service - #custserv #cctr is out! http://t.co/k6FHTmJL ▸ Top stories today via @BearskinNy @GetCalCenteJobs

http://twitter.com/colinsataylor
Posted by Colin Taylor at 7:50 AM No comments:
Labels: #custserv, call center
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About Me

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Colin Taylor
With more than 40 years of industry leadership experience Colin is recognized as a leading contact center, inside sales and CX expert, Colin has received 30 Awards for Excellence in Contact Center Operations and Management on two continents. Colin was recognized at #5 in a global ranking of the Customer Service 100, Top 15 and Top 50 Customer Experience Influencers, Top 16 Contact Center Tweeters to follow, Top 50 Customer Service Blogs and Websites for business and more. Colin's a leader in the industry; a founder and past chair of the Contact/Call Center Council, a past Director of the CMA, senior judge for Canadian call/contact center awards, judge for call/contact center awards, judge for international cx/call center & contact center awards. An author and a frequent international speaker on customer service, contact centers, cx, operational transformation, CRM, sales, and team building. For more information visit http://www.thetaylorreachgroup.com
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