Cloud-based contact centre software provider Talkdesk has secured $15m in a series A round of funding led by DFJ with participation from existing investor, Storm Ventures, which the company said would be used to fuel its international expansion.
Source: http://ift.tt/1fzjWjp
The post Talkdesk scores $15m in cloud contact centre push | Business Cloud News appeared first on The Taylor Reach Group - Call Center Consultants.
Organizations have changed their customer experience (CX) priorities for 2015, according to a recent survey by Gartner, Inc.
Source: www.gartner.com
The post Gartner Says Organizations Are Changing Their Customer Experience Priorities appeared first on The Taylor Reach Group - Call Center Consultants.
The call center is evolving. To compete, companies invest in better call center experiences, the right service processes, and system optimization tools.
Source: winthecustomer.com
The post 20 #CX Statistics Prove Why Customer Service Matters appeared first on The Taylor Reach Group - Call Center Consultants.
It’s that time of the year again… time to differentiate between “customer service” and “customer experience.” It’s a topic worthy of repeating regularly.
Source: www.cx-journey.com
The post CX Journey™: Customer Experience Isn’t Just About Customer Service appeared first on The Taylor Reach Group - Call Center Consultants.
What matters is not so much how many new customers you acquire but how many loyal customers you keep. Check out this guide to learn more about the benefits of customer retention and how to apply it in your own business.
Source: http://ift.tt/1sEVMf0
The post Customer Retention Strategies: A Definitive Guide appeared first on The Taylor Reach Group - Call Center Consultants.
Home-shopping giant QVC said Wednesday that it would close its call center in Port St. Lucie. Some 800 employees will lose their jobs.
Source: www.tcpalm.com
Anyone hiring in Port St. Lucie? 800 experienced #callcenter agents will soon be looking for a new job. #custserv
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There is a movement for a more equitable workplace, and customer experience firms are uniquely positioned to help drive this change.
Source: www.fastcompany.com
The post How Customer Experience Expertise Can Lead To More Humane Workplaces appeared first on The Taylor Reach Group - Call Center Consultants.
