Monday, June 15, 2015

Quality Assurance Analyst Call Centre Analytics job – Scotiabank – Toronto, ON | Indeed.com

June 13, 2015 – Quality Assurance Analyst Call Centre Analytics – Join the Global Community of Scotiabankers to help customers become financially better off.

Source: ca.indeed.com

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Friday, June 12, 2015

New call center in Boise plans to triple workforce

BOISE — Access2Care, one of the nation’s leading managers of non-emergency medical transportation, is now in Boise. Access2Care plans to triple the

Source: www.ktvb.com

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Chief Customer Officer | The New and Revised Chief Customer Officer Job Description

In CHIEF CUSTOMER OFFICER 2.0: How to Build Your Customer-Driven Growth Engine (Wiley) launching June 15th, I developed the new Chief Customer Officer job description, as well as my Five Customer Leadership Competencies to build customer-driven growth. I’

Source: www.1to1media.com

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Wednesday, June 10, 2015

Oxfam suspends call centre after harassment allegations

Oxfam has suspended fundraising contractors Listen Ltd and Street Academy after allegations that their staff were harassing the elderly and vulnerable.

Source: money.aol.co.uk

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Interactive Intelligence positioned as leader in Magic Quadrant for Contact … – ITWeb

Interactive Intelligence Group, a global provider of collaboration, communications and customer engagement software and cloud services, has been posit..

Source: www.itweb.co.za

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The History of the Mobile Payment Experience #INFOGRAPHIC

When Coca Cola first introduced mobile purchasing in 1997, the company set up vending machines that allowed their customers to purchase drinks via text message. This set in motion a series of positive events that have come to change the mobile…

Source: winthecustomer.com

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Talkdesk scores $15m in cloud contact centre push | Business Cloud News

Cloud-based contact centre software provider Talkdesk has secured $15m in a series A round of funding led by DFJ with participation from existing investor, Storm Ventures, which the company said would be used to fuel its international expansion.

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