Ten times a year The Taylor Reach Group, Inc. (TRG) publishes our call and contact center newsletter Customer Reach®. The January issue marks our 6th year of publishing the newsletter. This issue was sent out to 10, 488 senior call and contact center executive around the globe. Customer Reach® has been described by Frost & Sullivan as “A great newsletter” and by other industry leaders as “the best contact center newsletter out there". A readership study indicated that more than 54% of Customer Reach® readers implemented change in their contact centers based on what they first read about in Customer Reach®.
In this months issue we address creating community and the value of small talk, Dells' recent move to offer premium domestic call center support services, and a review of the recent IQPC Call Center Summit in Orlando Florida. In addition we feature call center news and views from around the globe.
We welcome your input, comments and suggestions on how we can improve our publication. So please email your feedback to us at info@thetaylorreachgroup.com
Colin Taylor
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