Free Agent Retention eBook Available.

Labor represents two thirds of the operating costs in most call centers.Managing Attrition, staff retention,turnover is an essential to all centers.
Created by; The Taylor Reach Group, Inc. the new eBook “How to Improve Staff Retention in Your Call Center” is the result of thirty plus years of hands on Operational management experience by its author Colin Taylor. Similar content has been delivered at countless workshops Colin has completed around the globe. The average price for these workshops is over $1,000 per attendee. You can gain the same insights today for zero cost.
In the eBook you will discover;
• The reasons why turnover and attrition are never-ending processes,
• The significant impact turnover can have on your agent productivity,
• How to calculate the ‘real’ cost of attrition in your center,
• The impact of turnover on Wages, Morale, Quality, and the Customer Experience,
• How to assess you centers’ agent career process,
• Leadership strategies that lead to reduced attrition,
• How to employ Rewards and Recognition to gain the best result,
• How to motivate Gen X versus Gen Y,
• How to Align your hiring and training process to deliver the desired results,

To receive your complimentary copy of “How to Improve Staff Retention in Your Call Center” please register here

About the Publisher: The Taylor Reach Group, Inc. (Taylor Reach) is a contact and call center consulting firm. All we do is Call Center consulting. With four offices and consultants who each possess more than 20 years of hands-on operational experience, we do not sell the pyramid. At Taylor Reach we sell the knowledge and experience of our consultants who have faced similar issues as our clients. Through our proprietary methodology we assist our clients to develop strategies and processes to overcome their challenges.


How to Improve Staff Retention in Your Call Center | The Taylor Reach... thetaylorreachgroup.com
Staffing represents approximately two thirds of the operating budget for an average call center. Reducing attrition and staff turnover is essential for any call