Snapshotz Online, the call center audit and benchmarking tool, recently reported staff turnover profiles for the following industries: Financial, Public Sector, Retail, Services. These are based on reportings over the last 18 months worldwide.
via The Taylor Reach Group - Call Center Consultants http://thetaylorreachgroup.com/2013/01/07/staff-turnover-results-for-selected-industries-2012/?utm_source=rss&utm_medium=rss&utm_campaign=staff-turnover-results-for-selected-industries-2012
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