This post originally appeared on ICMI. The use of digital channels for customer service is on the rise. Recent research by Dimension Data found that over 35% of contact center…
Source: www.onereach.com
SMS is another channel to interact with customers- neglect it at your peril- #custserv #cctr #callcenter #cx
The post Why Contact Centers Should Offer Texting to Customers appeared first on The Taylor Reach Group - Call Center Consultants.
via The Taylor Reach Group – Call Center Consultants http://ift.tt/1IAY8Ym
No comments:
Post a Comment