Taylor Reach recently helped to sponsor the ContactBabel Inner Circle
Guide to FCR (First Contact Resolution). This comprehensive report provides
insight into the current state of FCR and will prove to be a valuable tool as
you examine your FCR practices within your customer-facing contact centers.
You can download the ContactBabel Inner Circle guide to FCR https://thetaylorreachgroup.com/the-inner-circle-guide-to-first-contact-resolution
Lastly, I recently did a webinar on scripting and real-time guidance for Customer Contact Central. If you are interested you can access the recording here https://www.customercontactcentral.com/frs/22041151/top-industry-secrets-for-successful-contact-center-scripting/email
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