Just received a note from one of the subscribers to Customer Reach, with Sam's Club that liked one of our articles so much that they want to use it as a part of the contact center agent training.
While I would like to take all of the credit for this achievement the credit belongs to Deborah Chaddock Brown who wrote the "Will you use your powers for Good" article. check out the article and newsletter at http://www.thetaylorreachgroup.com/data/newsletters/200903_Newsletter.pdf
1 comment:
Colin, aren't you sweet to share. What a thrill to know that Sam's Club is going to use an article that I wrote.
Even more thrilling is Sam's Club's dedication to continually striving to improve the customer interaction. I was quite impressed with Jon at Sam's Club and his focus on ensuring that the call center reps understand the value they provide to each caller.
Thanks again for the opportunity to contribute to your newsletter.
Deborah
http://www.MakeorBreakMoments.com/blog
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