Using Customer Reach Article for Training Call Center Agents

Just received a note from one of the subscribers to Customer Reach, with Sam's Club that liked one of our articles so much that they want to use it as a part of the contact center agent training.

While I would like to take all of the credit for this achievement the credit belongs to Deborah Chaddock Brown who wrote the "Will you use your powers for Good" article. check out the article and newsletter at http://www.thetaylorreachgroup.com/data/newsletters/200903_Newsletter.pdf