Becoming customer-obsessed is one of the top five trends that will impact the contact centre industry this year, according to one of the experts at the Interactive Intelligence panel discussion. To be truly competitive today, companies have to become “customer obsessed”, contact centre experts say. Enhancing customer experience is one of the top five trends …
Source: it-online.co.za
Enhancing the #custexp is a key trend for 2015. This should be on the top of you #callcenter ‘To Do’ list every day. #custserv
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