As we’re preparing for our annual Focus Group, it got us thinking about customer service.The focus of our event is to continue providing and improving – not only our software solutions – but the overall service delivered to each of our customers.What better topic to discuss than one about delivering exceptional service to your clients then, right? As a stadium manager, how does your service measure up?Are you proactively (and regularly) handling guest requests, complaints, and exceeding their expectations throughout the process? Are you still waiting for the complaint calls
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