While many contact centers have been trying to get away from scripts to ensure that agents sound a little less robotic and a little more interested in what customers have to say, there are many businesses that require at least some scripting to…
Source: www.tmcnet.com
The best script is no script. The biggest problem with scripts is that the Customer don’t know their lines 
The post Is Your Contact Center Script Old and Tired? Maybe It’s Time for a Change appeared first on The Taylor Reach Group - Call Center Consultants.
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