CX Starts with the C-Suite: The Economist Finds 3 Ways for Execs to Engage – Business 2 Community

There is little question that customer experience is now recognized as an important business investment. But who is truly in charge of CX? Which channels are the most critical? And how is the impact…

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Senior leadership must embrace and drive Customer Experience for it to be truly successful #custserv #Cx #cctr

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