Why Your Customer Loyalty Program Isn’t Working

And why Walmart’s is.

Source: hbr.org

Loyalty and Advocacy are on a collision course. Loyalty needs to be not only rewarding how much you spend, but how much you influence others to spend. #loyalty #advocacy #custserv #cx #callcenter

The post Why Your Customer Loyalty Program Isn’t Working appeared first on The Taylor Reach Group - Call Center Consultants.

via The Taylor Reach Group - Call Center Consultants http://ift.tt/1NIWymm