Tech Guest Viewpoint: The Top Five Customer Engagement Mistakes | Chain Store Age

Today’s customers are firmly in charge of the buying process.

Source: http://ift.tt/qPmFh5

Good list of Customer Engagement Mistakes – I would add not having a 360 degree view of the customer to this list. #custengage #custexp #custserv #cctr

The post Tech Guest Viewpoint: The Top Five Customer Engagement Mistakes | Chain Store Age appeared first on The Taylor Reach Group - Call Center Consultants.

via The Taylor Reach Group - Call Center Consultants http://ift.tt/1iJwexe