Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Monday, September 10, 2012
How to manage the Desired Customer Experience thru your #callcenter http://t.co/LY1JYyis #custserv #cctr #contactcenter #ce #cem #cx
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