Tuesday, July 28, 2015

Amid boom, Bacolod City’s BPO talent pool drying up

Hiring people with acceptable English speaking skills is becoming a challenge.

Source: www.interaksyon.com

Is the labor pool drying up in the Philippines for #bpo operators? #cctr #custserv #cx

The post Amid boom, Bacolod City’s BPO talent pool drying up appeared first on The Taylor Reach Group - Call Center Consultants.



via The Taylor Reach Group - Call Center Consultants http://ift.tt/1MwJaCz

Call center could bring 1,500 jobs to SW Ohio – Cincinnati Enquirer – Cincinnati.com

Barclays Services plans $9.3M building to issue Visa and MasterCard credit cards and co-branded credit cards

Source: www.cincinnati.com

A big #callcewnter win for SW Ohio as Barclays comes to town – #cctr #custserv #cx

The post Call center could bring 1,500 jobs to SW Ohio – Cincinnati Enquirer – Cincinnati.com appeared first on The Taylor Reach Group - Call Center Consultants.



via The Taylor Reach Group - Call Center Consultants http://ift.tt/1MwJbGG

How Millennials Can Help Your Customers in the Long Run

By leveraging millennials common characteristics of honesty, confidence, and passion, your organization can make the leap in customer experience and take it to the next level. Being a millennial is a strange experience in today’s world.

Source: winthecustomer.com

Millennials maybe you best asset in the battle for your customer #custserv #custexp #cctr

The post How Millennials Can Help Your Customers in the Long Run appeared first on The Taylor Reach Group - Call Center Consultants.



via The Taylor Reach Group - Call Center Consultants http://ift.tt/1MwJbGB

Monday, July 27, 2015

In what industries does technology enable employees to work better with customers?

MIT Sloan Management Review and Deloitte’s 2015 global study of digital business found that maturing digital businesses are focused on integrating digital technologies, such as social, mobile, analytics and cloud, in the service of transforming how their businesses work. Less-mature digital businesses are focused on solving discrete business problems with individual digital technologies.

The ability to digitally reimagine the business is determined in large part by a clear digital strategy supported by leaders who foster a culture able to change and invent the new. While these insights are consistent with prior technology evolutions, what is unique to digital transformation is that risk taking is becoming a cultural norm as more digitally advanced companies seek new levels of competitive advantage. Equally important, employees across all age groups want to work for businesses that are deeply committed to digital progress. Company leaders need to bear this in mind in order to attract and retain the best talent.

Source: dupress.com

The post In what industries does technology enable employees to work better with customers? appeared first on The Taylor Reach Group - Call Center Consultants.



via The Taylor Reach Group - Call Center Consultants http://ift.tt/1IC8qXl

Customer experience metrics – beyond CSAT and NPS

Research, facts and data about (the evolution of) customer experience metrics and measurement.

Source: www.i-scoop.eu

The post Customer experience metrics – beyond CSAT and NPS appeared first on The Taylor Reach Group - Call Center Consultants.



via The Taylor Reach Group - Call Center Consultants http://ift.tt/1IC8syD

5 Things That Are Killing Your Customer Experience

Companies have a bad habit of treating customers like a flakey guy would treat a girl he didn’t care about. Once they have the customer, they don’t want to deal with what it takes to manage that relationship. Don’t mis-read me; you are in a relationship with your customers. Are you being […]

Source: www.forbes.com

The post 5 Things That Are Killing Your Customer Experience appeared first on The Taylor Reach Group - Call Center Consultants.



via The Taylor Reach Group - Call Center Consultants http://ift.tt/1KtZuUq

Meraki Rose: Why are 60% of customers giving companies false data?

After a recent survey published by Marketing Week found that 60% of customers admitted to providing false information to businesses online, Meraki Rose reviews why customers are unwilling to share their data

Source: www.journalism.co.uk

The post Meraki Rose: Why are 60% of customers giving companies false data? appeared first on The Taylor Reach Group - Call Center Consultants.



via The Taylor Reach Group - Call Center Consultants http://ift.tt/1JKOM6l