By: Colin Taylor
Customer Satisfaction is critical for the success of any organization, and Taylor Reach is no different. Each member of the team strives to delight our customers and exceed their expectations.
To gauge the satisfaction of our clients we employ a customer satisfaction survey and all of our clients are asked to participate and complete a survey.
The results we achieved so far in 2016 have blown us away… our NPS[1] score is an impressive +100, a perfect score! This score is truly remarkable as “a Net Promoter Score of +30% is truly excellent” for B2B firms according to Deep Insight. Circle Research has indicated that score of +35 is the top quartile of all B2B NPS scores.
Thank you to all of clients that participated in this survey. We are delighted and honored to have our customers give us this vote of confidence. We will continue to work hard to earn and retain your trust and patronage.
Colin
October 7, 2016
UPDATE:
It has been almost 6 years since I published our attainment of a perfect 100 NPS score. Since then a lot has changed in the contact center customer service and customer experience industry, we have seen the pandemic drive work-from-home, technologies that we could only imagine in 2016 become realities in 2022.
But one thing hasn't really changed....Our clients still love us, since we began tracking NPS in2015 our scores have never been below 88, and as of today stands at 91!
We appreciate our client faith and trust in us. We appreciate the positive NPS score and know that this score reflects their satisfaction with our services and with the positive changes and improvements that they have been able to achieve with a little help from Taylor Reach.
Colin
September 15, 2022
[1] Net Promoter® and NPS® are registered trademarks and Net Promoter SystemSM and Net Promoter ScoreSM are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld
via The Taylor Reach Group Inc. http://ift.tt/2dky994
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