We live in an age where convenience is king. This year, Call Center Week taking place June 27- July 1, 2016 at the Mirage, Las Vegas will address the importance of delivering effortless customer experience and shifting from personalizing to predicting customer needs. http://bit.ly/1Prmlwn
Why Attend & New for 2016
• Our headliner keynote! Chip Conley, Founder of Joie De Vivre Hotels, Head of Global Hospitality & Strategy at AirBnB and best-selling author of Peak. He will share how to understand the motivations of employees, customers, bosses, and investors, and use that understanding to foster better relationships and build an enduring and profitable corporate culture.
• 2,000+ Customer care professionals and 200+ technology solutions under one roof
• The most renown collection of customer service thought leaders in the world today
• Upgraded Zappos contact center site tour featuring a keynote by Jon Wolske, Culture Evangelist
• New Las Vegas Water Valley District contact center site tour that will demonstrate cutting edge ways to connect operational effectiveness to the customer journey
• Eight track streams to customize your learning and align your experience with your top priorities
• Demo Drives to build a vendor strategy that can help you deliver on your top 2016 objectives
• Team Building: Interactive Workshops, Lunch n’ Learns, Wine/Beer Tasting, Book Signings, Dance Parties and so much more!
Download the Agenda: http://bit.ly/21H5M6x
Register now using your 10% discount 17CCW_COLINTAYLOR:
See you in Vegas!
P.S. Check out the CCW Attendee Snapshot >>> http://bit.ly/1UkAd40
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