Wednesday, October 31, 2007

IP Telephony RFP template available

Lots of folks are looking to upgrade their phone systems and many are intimidated by the process. Well we have helped many companies select a new phone or call center system and we have developed a pretty darn good RFP template that ypou can use to request quotes anproposals from vendors. Its free just ask us for it.

Follow this link for more information

Monday, October 1, 2007

New Issue Customer Reach

The October issue of Customer Reach is now available.

In this months issue we examine 'Ten dunb things that Bright Contact Center Executives Do', this is a cautionary tale, that reminds us of just how easy it is to lose focus. We also take a look at 'Contact Center Site Selection' with labor markets tightening up and many markets at 7% or more of the total workforce being employed in contact centers, it behooves us to make the best decision when we are looking for potential locations. This article will help you to identify what the important aspects and elements are for your organization. The Survey of the Month looks at the increase of electronic communication within contact centers and we see that many centers and budgeting on increases in emails and web chats. And of course we have news and views from local to international sources, case studies and more.
This issue of Customer Reach is being read by 5,000 senior call and contact center executives around the globe and we encourage you to share the wealth. Please pass on you copy to your friends and colleagues or better yet suggest they subcribe to recive their own copy.
As always we welcome your feedback, suggestions and comments. Let us know what you are thinking about, how we could improve the publication and what you challenges, successes and opportunities are. Drop us a note to .
We hope you enjoy this issue.