Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Thursday, August 23, 2012
how do you define AHT? What Call Center Metrics mean to Customers http://t.co/lDpCvtAL #custserv #callcenter #cctr #contactcenter #aht
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