Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Tuesday, August 28, 2012
You Are In The Customer Experience Business, Whether You Know It Or Not - Forbes http://t.co/FbIhL8yn via @sharethis #cem #custserv ROI
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