Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Thursday, September 13, 2012
Customer Service - With a touch of humanity, retailers improve call center performance http://t.co/Fqzv0xfu #custserv #etail #cctr #cem
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