Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Friday, September 7, 2012
Good #custserv requires feedback - But feedback w/o action is rowing with one oar...and u will not go very far - #custserv #cx #cctr #cem
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