Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Monday, December 11, 2006
Quality Assurance & Quality Monitoring
I recently received a request for a good 'quality' document for use in call centers and contact centers. The following link provides a good start
1 comment:
Thanks for the information
Afreihat from ops
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