Just a quick post regarding an upcoming conference I am speaking at, Reinventing Call Centre Management on March 18 & 19 in Toronto. Now you have fair warning to either attend or book something else to save you from attending.
I will be speaking on Leadership Strategies for High performance call and contact centers. This is a meaty topic and I looking forward to it. For more information on the conference you can visit http://www.federatedpress.com/pdf/RCCT0803-E.pdf
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