Tuesday, December 29, 2015

Why Contact Centers Should Offer Texting to Customers

This post originally appeared on ICMI. The use of digital channels for customer service is on the rise. Recent research by Dimension Data found that over 35% of contact center…

Source: www.onereach.com

SMS is another channel to interact with customers- neglect it at your peril-  #custserv #cctr #callcenter #cx

The post Why Contact Centers Should Offer Texting to Customers appeared first on The Taylor Reach Group - Call Center Consultants.



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