Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Wednesday, August 15, 2012
colinsataylor: RTUpYourService: RTThink you know your customers? Think again! http://t.co/LwWPcUnE #custserv #service #serviceculture
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