Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Friday, August 17, 2012
United Airlines "Loses" 10-Year-Old Girl, Enters Social Media Hell http://t.co/xK2CW3rv via @FutureTenseNow
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