Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Friday, August 24, 2012
Forrester: Customer experience is greatest untapped source of profits - http://t.co/vLeDxMcf http://t.co/jKEhC20X #cem #custserv
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