There’s not a CMO or CEO on the planet who strives to deliver bad customer experience. Of course, customers do have bad experiences. And, some firms deliver these negative outcomes with persistent regularity.
When is mediocre good enough? The C Suite needs to stop accepting poor #customerexperience and #custserv and demand better, before their customers do. #custserv #cx #cctr
The post Customer Experience: The New Currency Of Power – Forbes appeared first on The Taylor Reach Group - Call Center Consultants.
via The Taylor Reach Group - Call Center Consultants http://ift.tt/1IV7qI0