Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Tuesday, August 21, 2012
500 call centers, 700 data-points, best practice comparisons by vertical. Do you measure up? Find out now htt… http://t.co/53OI0TDF
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