Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Wednesday, August 15, 2012
colinsataylor: RTscott_elumn8: RTRT @katenasser: Customers can see leader's belief in every interaction they have with every employee. #c...
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