Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Wednesday, August 15, 2012
MarlaEpstein: RTChoice - Chance - Change. You must make the Choice, to take the Chance, if you want something to Change. #quote #custserv...
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