Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Wednesday, August 22, 2012
Why the Quality Listening program Should Not be a Performance Review http://t.co/YgmNCxbg #custserv #cctr #callcenter #callquality
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