80% of businesses believe they provide ‘superior’ customer service, but only 8% of their customers agree. Grow sales organically by connecting these stats.
Source: http://ift.tt/1DU1cco
In 5 years the gap between companies that think their Customer Service is superior and the percentage of customers who agree has grown. What does this say about our ability to listen to and understand our customers? #custserv #cx #customerservice #cctr #callcenter
The post 72% of Businesses Don’t Understand Their Customers appeared first on The Taylor Reach Group - Call Center Consultants.
via The Taylor Reach Group - Call Center Consultants http://ift.tt/1DU1ccs
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