Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 35+ years of industry knowledge and experience.
Thursday, February 12, 2015
Brands, know your place: The importance of customer experience context
When starting out, brands by their very nature are inward looking. Before launching properly to market, they have to be very clear as to…