Thursday, February 26, 2015

Digital Channels …the Bottom Line

A new report published by Dimension Data suggests that contact center operators must deliver Digital Engagement or Die- Nice to know we have a choice.Dimension Data research predicts significant changes to the #contactcenter landscape –87% increase in non-voice traffic and 42% decline in voice traffic in #callcenters in just 2 years.How will this shift impact your centers and your Customer Experience? Many call and contact center operators have been sitting on their hands over the past few years


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