Instead of hiring thousands more customer service agents like Comcast just announced it is doing, the pay TV giant could take some truly customer-friendly steps that would eliminate the need to dial up call centers in the first place.
While 5500 new #callecnter agents and the $20 late fee discount will help Comcast improve its #custserv, they missed the opportunity to eliminate the need for the calls in the first place. The best customer service is when the customer doesn’t need to call customer service- #noserviceisbestservice
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