Thursday, May 21, 2015

Study: Retailers struggling with omnichannel shopping

CFI Group reported that the average shopping experience is no longer either in-store or online; it’s an interwoven process, and shoppers are finding flaws.

Source: http://ift.tt/U3h4pi

Consistency and universal knowledge are challenges for #retailers implementing #omnichannel – #Custserv #custexp #cctr

The post Study: Retailers struggling with omnichannel shopping appeared first on The Taylor Reach Group - Call Center Consultants.



via The Taylor Reach Group - Call Center Consultants http://ift.tt/1eiLPSj

No comments: