Contact Center & Call Center News for August 5th

Changing the Social Dynamic in your Contact Center – The Taylor Reach Group – Call Center Consultants From thetaylorreachgroup.com – Today, 9:29 AM In this guest post Tenacity CEO Ron Davis outlines Tenacity, sets out how Social Physics can change the dynamics in your contact center resulting in healthier, happier and more connected agents. What is more it can reduce attrition, and increase Customer Satisfaction and NPS scores. Introduction: Tenacity is an employee engagement application for contact centers, […] Colin Taylor TRG‘s insight: Happier, Healthier and more connected agents with lower attrition and higher NPS scores – Whats not to like? #cctr #contactcenter #custserv 3 Technology Keys to Boost Your Customer Service Efforts From winthecustomer.com – August 3, 8:26 AM Like many aspects of business, customer service is an ever-evolving part of everyday operations that is constantly changed by developments in technology. Colin Taylor TRG‘s insight: #multichannel #crm and #sms and #social are all keys to improve your #custserv Amid boom, Bacolod City’s BPO talent pool drying up From www.interaksyon.com – July 28, 6:49 PM Hiring people with acceptable English speaking skills is becoming a challenge. Colin Taylor TRG‘s insight: Is the labor pool drying up in the Philippines for #bpo operators? #cctr #custserv #cx Call Recording Compliance Questions Answered: PCI, HIPAA, Dodd-Frank and Telemarketing Sales Rule From blog.vpi-corp.com – August 3, 2:22 PM Recently, Pelorus Associates and VPI hosted a webcast on the latest requirements for compliance with PCI DSS, HIPAA, Dodd-Frank, Telemarketing Sales Rule (TSR) and other regulations, along with an … Colin Taylor TRG‘s insight: Good post on common questions regarding compliance in the #callcenter – Always open: Local call centers on the rise – Montgomery Advertiser From http://ift.tt/YPa2Qe – August 3, 8:10 AM 800 jobs announced in less than 30 days Colin Taylor TRG‘s insight: Both Sykes and EGS announce new #callcenter jobs in Montgomery – #cctr #custserv

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