CUSTOMER EXPERIENCE ACTION PLAN

Comcast cable division president Neil Smit emailed to thousands of employees his 10-point plan.
Never Being Satisfied With Good Enough: Comcast has “to look at everything through a customer lens and make changes both big and small.”

Source: www.philly.com

Comcast has a 10 step action plan to improve Customer Experience. The plan looks good, but the devil is in the details and execution will be key – #custserv #CEM #callcenter

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