Customer Service & Customer Experience News for August 6

Embracing Mobility and Improving Customer Service From http://ift.tt/Q5Ea6w – Today, 3:20 PM It’s no secret that tablets and smartphones are transforming the field service industry. In fact, more and more companies are equipping their field service representatives with these powerful devic… Colin Taylor TRG‘s insight: Mobile is the key to improving Field Customer Service – #Custserv #cem #mobile Customer service overhaul sees Ryanair set record From www.scotsman.com – Today, 8:54 AM Ryanair claims to have become the first airline to fly more than ten million international passengers in a month as its customer service overhaul continues to boost business. Colin Taylor TRG‘s insight: Does record passengers or high sales really equate a successful #CustomerExperience program? #custserv #cem Hudson’s Bay named ‘fastest-growing retailer’ of 2014 From http://ift.tt/U3h4pi – Today, 7:57 AM The fastest-growing retailer in 2014 was Hudson’s Bay thanks to a 254-percent sales boost compared to 2013. Colin Taylor TRG‘s insight: It only took Hudson’s Bay 345 years to be the fastest growing retailer – #retail #custserv Experian recognizes brands that create exceptional customer experiences during inaugural #SuiteLife Awards From www.marketwatch.com – Today, 9:04 AM Colin Taylor TRG‘s insight: Lots of familiar brands in the @Experian #SuiteLife exsceptional #cem awards – #Custexp #custserv #cx 5 Best Practices to Customer Success | Independent Retailer From independentretailer.com – Today, 8:00 AM Customer success is a buzzword that has been flying around the web.

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