Consumers who expect content to be tailored for their unique preferences, wants and needs.
Source: multichannelmerchant.com
Personalized content based upon contextual understanding of the customer is critical to Customer Experience – #CEM #custserv #contactcenter
The post Don’t Just Personalize Customer Experiences, Localize Them appeared first on The Taylor Reach Group - Call Center Consultants.
via The Taylor Reach Group - Call Center Consultants http://ift.tt/1N83nMn
No comments:
Post a Comment