Recent American Express Global Customer Service Barometer research has found that Canadians are fed up with poor Customer Service:
Of 1,003 Canadians 18+ who responded to a customer service survey:
32 per cent said customer service is getting worse.
39 per cent hung up the phone on a customer service representative.
21 per cent stormed out of a store.
12 per cent used profanity.
66 per cent insisted on speaking with a supervisor.
43 per cent threatened to switch to a competitor.
Source: The American Express Global Customer Service Barometer
via The Taylor Reach Group - Call Center Consultants http://thetaylorreachgroup.com/2012/09/26/canadians-fed-up-with-poor-customer-service/?utm_source=rss&utm_medium=rss&utm_campaign=canadians-fed-up-with-poor-customer-service