Canadians Fed Up with Poor Customer Service

Recent American Express Global Customer Service Barometer research has found that Canadians are fed up with poor Customer Service:

Of 1,003 Canadians 18+ who responded to a customer service survey:

32 per cent said customer service is getting worse.

39 per cent hung up the phone on a customer service representative.

21 per cent stormed out of a store.

12 per cent used profanity.

66 per cent insisted on speaking with a supervisor.

43 per cent threatened to switch to a competitor.

Source: The American Express Global Customer Service Barometer

via The Taylor Reach Group - Call Center Consultants http://thetaylorreachgroup.com/2012/09/26/canadians-fed-up-with-poor-customer-service/?utm_source=rss&utm_medium=rss&utm_campaign=canadians-fed-up-with-poor-customer-service