Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Sunday, September 16, 2012
#custserv Problem Solving - use Root Cause Analysis - Heres how http://t.co/U2QPOlB2 #callcenter #cctr #contactcenter #service #cem
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