Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Wednesday, September 26, 2012
The Customer Mirror and Improving your Customer Experience http://t.co/eVBfCrmh #CEM #CX #cutserv #cctr #contactcenter #customermirror
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