Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Thursday, September 20, 2012
Before you merge/consolidate #callcenter here are some questions to ask - http://t.co/BA4uBxW9 #callcenter #cctr #custserv #contactcenter
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