Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Thursday, September 20, 2012
The right words and phrases to use on a sales call http://t.co/nINYaT5O via @jontypearce #cctr #cusserv #callcenter
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